Frequently Asked Questions

Your questions, answered

We're here to help you every step of the way. If you have any questions, please don't hesitate to contact us.

Categories

Insurance & Financing

We accept most major insurance providers including Blue Cross, CDCP, Green Shield, Manulife, and Sun Life. Contact us to verify your specific coverage.

We offer various payment options including direct insurance billing, credit cards, and flexible financing plans to make dental care accessible.

Emergency visit costs vary depending on treatment needed. We'll provide a detailed estimate before proceeding with any treatment.

Yes, we offer direct billing to most insurance providers for your convenience.

First Visit

Your first visit includes a comprehensive oral exam, digital x-rays if needed, professional cleaning, and a personalized treatment plan discussion with your dentist.

Yes, we're currently accepting new patients. You can book your first appointment online or call our office directly.

Emergency Care

Yes, we provide emergency dental care for both existing and new patients. Contact us immediately for urgent dental concerns.

Services

We provide comprehensive dental care including cleanings, fillings, crowns, bridges, implants, orthodontics, cosmetic dentistry, and oral surgery.

Yes, our team includes orthodontists, periodontists, and oral surgeons for comprehensive care under one roof.

General Information

We're open Monday to Friday 8am-6pm, and Saturdays 9am-2pm. Extended hours are available by appointment.

We recommend routine check-ups and cleanings every 6 months for most patients, though some may need more frequent visits based on their oral health needs.

Office Information

Our team members speak English, French, Spanish, and Mandarin to better serve our diverse community.

Yes, we offer free parking in our dedicated lot. Street parking is also available nearby.

Yes, our office is fully wheelchair accessible with barrier-free entrances and facilities.

Health & Safety

We follow all current health guidelines including enhanced sterilization, air filtration, PPE usage, and pre-screening protocols.

Office Policies

We require 24 hours notice for appointment cancellations. Late cancellations may incur a fee.

Patient Comfort

Yes, we provide sedation options and specialized care for anxious patients. Our team is trained in comfort-focused dentistry.

Pediatric Dentistry

We recommend children have their first dental visit by age 1 or within 6 months of their first tooth appearing.

Cosmetic Dentistry

Yes, we offer both in-office and take-home professional teeth whitening options.

Technology

We utilize advanced technology including digital x-rays, intraoral cameras, laser dentistry, and 3D imaging for precise treatment.